Grand Hotel Minerva Florence - Privacy Policy

Privacy

PURPOSE OF THIS NOTICE

Data regarding identified or identifiable persons may be processed when using the site. This page describes the methods used by the site to process the personal data of users who consult it.

In accordance with Art. 13 of Legislative Decree 196/2003 – Personal Data Protection Code, this information is provided to those who use the online services of the Grand Hotel Minerva, which can be accessed online from the URL: http://www.grandhotelminerva.com.

The information only applies to the Grand Hotel Minerva site and not to any other websites which may be access by the user via links.

The information is also based on Recommendation No 2/2001, adopted by the European data protection authorities, united in the Group established by Art. 29 of Directive No 95/46/EC, on 27 May 2001 in order to identify a number of minimum requirements for online personal data collection, particularly the methods, times and nature of the information that data controllers must provide users when they access web pages, independently of the purpose of the connection.

TYPE OF DATA PROCESSED AND PURPOSES OF DATA PROCESSING

• Connection data

During their normal operation, the computer systems and software processes which run this site acquire some personal data, the transmission of which is implicit in the use of Internet communication protocols.

This information is not collected in order to be associated with identified parties, but it could, by its very nature, make it possible to identify users as a result of processing and association with other data held by third parties.

This data category includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in the annotation of the URI (Uniform Resource Identifier) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (success, error, etc.) and other parameters relative to the user’s operating system.

This data is only used to acquire anonymous statistical information on site use and to check that it is operating properly. The data is deleted immediately after processing. The data could be used to establish responsibility in the hypothetical event of criminal acts to the detriment of the site. Except in these circumstances, web contact data is not currently stored for more than seven days.

• Data provided voluntarily by the user

The optional, express and voluntary sending of emails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, which is needed in order to respond to requests, as well as the acquisition of any other personal data included in the message.

A summary of specific information will be provided or displayed progressively on the site pages for specific services that can be requested.

• Cookies

None of the user’s personal data will be acquired by the site for this purpose.

The site does not use cookies to transmit personal information, nor does it use so-called persistent cookies of any type, or user tracking systems.

The use of so-called session cookies (which are not stored persistently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identification data (consisting of random numbers generated by the server) needed to permit secure and effective use of the site.

The so-called session cookies used on this site help us to avoid the use of other information technology techniques which could be potentially prejudicial to the users’ use of the site. The session cookies used do not permit the acquisition of the user’s personal identification data.

DATA PROCESSING METHODS

Personal data is processed using automatic means, for the length of time strictly necessary for the purposes for which it was collected.

Specific security measures are observed in order to prevent data loss, unlawful or improper use and unauthorised access.

PLACE OF DATA PROCESSING

Data processing associated with the web services offered by this site takes place at the locations indicated above and at the server farm of Travelclick Data processing is performed solely by the technical personnel responsible for data processing, or by occasional maintenance workers.

No data deriving from the web service will be disclosed.

The personal data provided by users who request information to be sent to them is used for the sole purpose of providing the service requested and is only communicated to third parties if necessary in order to fulfil the request (for example, shipping agents or carriers).

OPTIONAL NATURE OF DATA PROVISION

With the exception of that specified regarding connection data, the user is free to provide the personal data entered in the request forms.

Failure to provide this data may make it impossible to obtain that which has been requested.

DATA CONTROLLER

The data controller is the development company Immobiliare Minerva S.p.A.
The General Manager is responsible for responding to the data subject.

RIGHTS OF DATA SUBJECTS

Data subjects have the right to obtain confirmation of the existence or otherwise of personal data which relate to them, to be informed of the content and source, to check the accuracy and to request the supplementation, updating or correction of said data (Art. 7 of Legislative Decree No 196/2003).

Pursuant to the same article, data subjects have the right to request the deletion, transformation into an anonymous format or blocking of data processed in violation of the law, as well as to challenge the processing of their personal data for legitimate reasons.

Requests should be addressed to the Data Controller by writing to fburroni@grandhotelminerva.com.

TELEPHONE BOOKING DATA PROTECTION INFORMATION

Pursuant to Art. 13 of Legislative Decree No 196 of 30 June 2003, as data controller, the hotel receiving the booking informs you that the personal data you provide will be processed as follows:

1. DATA COLLECTION AND PURPOSES OF DATA PROCESSING

The data will be collected and processed for the following purposes:

  • to manage the booking and stay in our hotel facility
  • administrative and accounting requirements

2. DATA PROCESSING METHODS – DATA PROCESSORS

The processing of data for the abovementioned purposes will be carried out using automatic and non-automatic means, in compliance with data protection and security legislation. The data may be processed by our customer relations staff or by IT system maintenance staff.

3. PROVISION OF DATA

The user is free to provide the personal data required for the booking. Failure to provide this data may make it impossible to obtain that which has been requested.

4. DATA COMMUNICATION

Without prejudice to the communications made in order to fulfil legal obligations, the data may be communicated to trusted companies or professionals for accounting and administrative procedures, credit protection and other rights relative to the individual commercial relationship.

5. RIGHTS OF THE DATA SUBJECT (Art. 7, Legislative Decree 196/03)

In relation to the data itself, you may exercise your rights under Art. 7 of Legislative

Decree 196/2003 (access, updating, correction, supplementation, deletion or challenging data processing) within the limits and according to the conditions established by Articles 8,9 and 10 of the abovementioned legislative decree. In order to exercise the abovementioned rights, please write to fburroni@grandhotelminerva.com

6. DATA CONTROLLER AND DATA SUPERVISOR

The data controller is the development company Immobiliare Minerva S.p.A.
The General Manager is responsible for responding to the data subject.